Payment and Refund Policy

Last updated: 23 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases made through the website operated by breakingly. It covers professional online courses and digital resources focused on studio production in motion, including topics such as studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high-quality workflows for television news and live shows. The policy governs both one-time course purchases and any subscription-based access to the full resource library. It does not extend to third-party products or services linked from the site.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate unless otherwise stated. Additional charges may apply for optional extras such as extended access periods or downloadable supplementary materials. breakingly reserves the right to adjust prices at any time, but changes will not affect orders already confirmed. Customers outside the United Kingdom may be responsible for any import duties or local taxes imposed by their country of residence.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, PayPal, and bank transfers. Payments are processed through secure third-party gateways that comply with PCI DSS standards. Authorisation occurs immediately upon submission of order details. breakingly does not store full card details. All transactions use encryption to protect personal and financial information in line with UK GDPR and the Payment Services Regulations 2017.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an email confirmation from breakingly acknowledging receipt of your payment. This confirmation constitutes acceptance of your offer to purchase. Until that point, breakingly may decline an order for any reason including suspected fraud or stock unavailability of physical add-ons. Access credentials for digital courses are provided within the confirmation email or via your account dashboard.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of the contract being formed without giving a reason. For digital content, cancellation rights end once you begin downloading or streaming the material if you have expressly consented to immediate access. Subscriptions may be cancelled at any time but refunds are subject to the eligibility rules below.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused digital courses if cancellation occurs within the 14-day period and no substantial content has been accessed. Non-refundable items include any portion of a course already streamed, promotional bundles, and gift subscriptions. Services such as personalised coaching add-ons are non-refundable once scheduled. breakingly may offer discretionary refunds in cases of technical faults preventing access.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, email [email protected] with your order number, full name, and a brief explanation. Include the date of purchase and any relevant account details. Requests must be submitted within the applicable time limits. You will receive an acknowledgement within two working days. Additional information such as proof of payment may be requested to verify the claim.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt of a complete request, breakingly will review eligibility within five working days. You will be notified by email of the decision. If approved, processing begins immediately. If rejected, the email will explain the reasons and any options for appeal or alternative remedies. Decisions are final but do not affect your statutory rights.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Credit or debit card refunds typically appear within five to ten working days depending on your bank. PayPal refunds are usually processed within two to three working days. Bank transfers may take up to seven working days. breakingly is not responsible for delays caused by third-party processors or banks.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

Digital courses are treated as digital content under the Consumer Rights Act 2015. Once you start accessing content, the right to cancel is lost unless the content is faulty. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are non-refundable after redemption. Faulty digital content qualifies for repair, replacement, or refund under the Act regardless of the 14-day period.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within seven days or the order will be cancelled. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may lead to suspension of access pending resolution. Suspected fraudulent activity will be reported to relevant authorities and may result in immediate account termination without refund.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR. You retain the right to a refund for goods or digital content that are not of satisfactory quality, not as described, or not fit for purpose. Nothing in this policy limits liability for death, personal injury caused by negligence, or fraud.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, contact breakingly using the form on the Contacts page or by emailing [email protected]. We may update this policy from time to time to reflect changes in law or business practices. The current version is always available on the website. Continued use of the site after changes constitutes acceptance of the updated terms. This version was last updated on 23 September 2026.